Customer Solutions Expert

1 week ago

Sydney, New South Wales, Australia beBeeCloud Full time $143,600 - $173,200

Unlock Customer Success

ServiceNow Customer and Industry Workflows Specialist Solution Consultant

This is an exceptional opportunity to drive customer success by delivering innovative solutions that address complex business challenges in the telco industry.

  • Solution Consulting: Conduct in-depth discovery workshops with telecommunications providers across Australia and New Zealand to understand industry-specific needs and recommend the right ServiceNow solutions.
  • Product Demonstrations: Deliver compelling demonstrations showcasing how ServiceNow's Customer & Industry Workflows accelerate telco transformation – from frictionless digital onboarding to AI-assisted network fault resolution and proactive 5G service management.
  • CUSTOMER RELATIONSHIPS: Build trusted relationships with ANZ Telco customers and ecosystem partners to foster long-term collaboration and account growth.
  • STRATEGIC PROGRAMS: Guide strategic initiatives such as customer journey mapping, zero-touch service operations, and AI-driven experience improvement, aligning each to measurable business outcomes like NPS uplift, reduced truck rolls, and lower cost-to-serve.
Key Skills and Qualifications:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Deep domain expertise in the telecommunications industry, including familiarity with OSS/BSS systems, network operations, and customer experience challenges relevant to Australia and New Zealand providers.
  • 7+ years of pre-sales solution consulting experience with a focus on Customer Experience (CX), ideally supporting Tier-1 or Tier-2 telco accounts.
  • Proven proficiency with the ServiceNow platform, particularly Customer & Industry Workflows, and an understanding of the Telecommunications Service Management (TSM) data model.
  • Strong technical expertise in cloud software solutions and integrations with common telco platforms such as Amdocs, Netcracker, Ericsson, or CSG.
  • Experience working collaboratively with product management, marketing, partners, and professional services.
  • Excellent communication and presentation skills, comfortable engaging stakeholders from network operations through to C-suite.
  • Territory management skills, including pipeline building and relationship management across the Australian and New Zealand telco landscape.
  • Ability to travel as needed across ANZ.
  • Certification in ServiceNow or relevant technologies will be preferred
What We Offer:
  • Career Growth: We invest in your professional development with opportunities for training, certifications, and career advancement.
  • Impactful Work: Your work will directly contribute to our company's success and help clients achieve their goals.
  • Competitive Compensation: Enjoy a competitive salary, bonus structure, and comprehensive benefits package.
  • Collaborative Culture: Work alongside a talented and supportive team that values innovation and collaboration.
  • Autonomy and Challenge: You'll have the opportunity to solve complex problems and make strategic decisions.

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