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Senior Advanced Quality Assurance Engineer, Quality Incident Management and Analytics Specialist
2 months ago
Welcome to Light & Wonder, Inc., where we're shaping the future of gaming. We're seeking a highly skilled Senior Advanced Quality Assurance Engineer to join our team in the APAC region. As a key member of our Quality Incident Management and Analytics team, you'll play a pivotal role in driving our quality strategy and ensuring the delivery of exceptional gaming experiences.
Key Responsibilities:- Oversee and drive the quality strategy for organizational field incidents in the APAC region.
- Act as the primary point of contact for field quality concerns and ensure the collection of all correct and relevant information.
- Coordinate root cause analysis and impact assessments to understand incident origins and impacts, fostering continuous improvement and implementing closed-loop preventative measures.
- Facilitate robust communication and coordination with R&D, Operational, and Service teams to accurately reproduce and address incidents.
- Triage and prioritize field quality issues based on severity and impact.
- Collect and analyze field data to identify patterns, trends, and areas for improvement.
- Utilize statistical tools and techniques to interpret data and derive actionable insights.
- Create and maintain detailed reports and dashboards to communicate findings and recommendations.
- Provide data-driven recommendations for product design and process improvements.
- Champion a best-in-class gaming experience through prompt and clear communication, driving timely resolution of field incidents.
- Develop and implement innovative analytical methodologies and frameworks to optimize data insights and drive continuous improvement.
- Apply data analytics to identify trends, predict potential hotspots, and implement proactive improvements.
- Provide regular updates and reports to senior management on the status of field quality incidents and emerging trends.
- Bachelor's degree in Quality Management, Engineering, or related field. Relevant certifications such as CQE, Six Sigma, PMP, or data analytics certifications are advantageous.
- 5+ years of experience in quality assurance, preferably in a senior or advanced role, with strong emphasis on data analytics.
- Gaming experience desirable.
- Competitive salary and benefits package.
- Flexible / Hybrid working arrangements.
- Company paid parental leave.
- Free onsite Gym in our impressive offices in Silverwater with plenty of onsite parking.
- Access to LinkedIn learning suite.
- Novated car leasing.
- Rewards & Recognition Program.
- Employee wellness programs.
- Company-sponsored events and activities.
If you're ready to take your career to the next level and be part of a team that's shaping the future of gaming, we want to hear from you. Explore our current openings and apply now to join the game-changing team at Light and Wonder.
Light and Wonder is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, or background. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
