Customer Service Ambassador

2 days ago


Joondalup, Australia Probe CX Full time
About the Role

We are seeking a Customer Service Ambassador to join our team at Probe CX, where you will be responsible for delivering exceptional customer experiences across various scenarios. This is an exciting opportunity to work with Western Australia's largest electricity generator and retailer of gas and electricity.

Key Responsibilities:
  • Handle inbound and outbound contacts in a timely manner
  • Arrange payment plans and manage customer direct debits
  • Meet required standards of quality and attendance
  • Ongoing professional development through comprehensive training and mentoring
About You

To be successful in this role, you should possess excellent communication and interpersonal skills, as well as the ability to build genuine connections with customers over the phone. You should also be adaptable and willing to learn, with a commitment to delivering exceptional experiences even in complex situations.

What We Can Offer

We provide a diverse and inclusive work environment where our collective strengths empower us. Our employees have access to unlimited mental health support, paid training, and opportunities for growth and development.

Our company culture values individuality and celebrates diversity. We strive to foster an environment where everyone feels valued, respected, and empowered to succeed. Join us in making a positive impact on the lives of our customers.

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, as well as a range of benefits including flexible working arrangements, professional development opportunities, and a generous annual leave package.



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