Customer Service Leader

2 weeks ago


Joondalup, Australia RAC WA Full time

We are seeking a skilled Customer Service Leader to join our team at RAC WA. This is a full-time, permanent position with an estimated annual salary of $80,000 - $100,000, depending on experience.

Job Description

About Us:

RAC WA is a purpose-led member organisation with over 1.3 million members, striving to create greater value for our members and deliver on our purpose to be the driving force for a better WA.

What You Will Do:

  • Lead and inspire a team of customer service professionals to achieve individual and collective targets.
  • Provide ongoing coaching and mentoring to support career development.
  • Address member concerns promptly and effectively to ensure a positive resolution.
  • Monitor day-to-day operations to ensure execution of strategies and initiatives.

Requirements:

To succeed in this role, you will need:

  • A seasoned customer service professional with management experience, ideally in a busy, multi-tasking contact centre environment.
  • Strong leadership and interpersonal skills with the ability to motivate and develop team members.
  • Experience in working to and achieving KPIs/targets.
  • Creativity in solving problems and improving processes.
  • Excellent communication skills with the ability to listen and relate well to others.
  • Ability to demonstrate empathy and resilience in difficult situations.
  • Strong computer literacy and ability to use many applications at once while having engaging conversations.

Benefits:

In addition to a competitive salary, we offer:

  • Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
  • Free Roadside Assistance and discounts on RAC products and services, including Insurance, Holiday Parks and Resorts, Security, Finance, and Auto Services.
  • An inclusive and supportive environment, enabling all abilities to strive for success.
  • Member benefits and the opportunity to join a very active Social Club.


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