Customer Service Leader
2 weeks ago
We are seeking a skilled Customer Service Leader to join our team at RAC WA. This is a full-time, permanent position with an estimated annual salary of $80,000 - $100,000, depending on experience.
Job DescriptionAbout Us:
RAC WA is a purpose-led member organisation with over 1.3 million members, striving to create greater value for our members and deliver on our purpose to be the driving force for a better WA.
What You Will Do:
- Lead and inspire a team of customer service professionals to achieve individual and collective targets.
- Provide ongoing coaching and mentoring to support career development.
- Address member concerns promptly and effectively to ensure a positive resolution.
- Monitor day-to-day operations to ensure execution of strategies and initiatives.
Requirements:
To succeed in this role, you will need:
- A seasoned customer service professional with management experience, ideally in a busy, multi-tasking contact centre environment.
- Strong leadership and interpersonal skills with the ability to motivate and develop team members.
- Experience in working to and achieving KPIs/targets.
- Creativity in solving problems and improving processes.
- Excellent communication skills with the ability to listen and relate well to others.
- Ability to demonstrate empathy and resilience in difficult situations.
- Strong computer literacy and ability to use many applications at once while having engaging conversations.
Benefits:
In addition to a competitive salary, we offer:
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
- Free Roadside Assistance and discounts on RAC products and services, including Insurance, Holiday Parks and Resorts, Security, Finance, and Auto Services.
- An inclusive and supportive environment, enabling all abilities to strive for success.
- Member benefits and the opportunity to join a very active Social Club.
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