Compensation Claims Specialist

Compensation Claims Specialist

We are seeking a skilled Compensation Claims Specialist to join our team. As a key member of our team, you will be responsible for providing workers compensation claims and injury management support services to a portfolio of clients across a broad range of industries.

The Role

You will provide claims consulting services to a portfolio of clients, including:

• Providing advice and advocacy across the fundamental drivers that impact frequency, severity, and duration of workers' compensation claims;">
• Providing advice and support through the initial stages of an injury and potential high-risk claims;">
• Engaging in regular and ongoing discussions with insurers ensuring initial and ongoing claims management strategies are implemented and appropriate investigations are conducted until claim finalisation;">
• Participating in claims reviews, case conferences, and other strategic claim meetings as required to drive outcomes;">
• Providing a help desk service for technical advice;">
• Representing clients at formal and informal proceedings as required (e.g., District Court).">

End-to-End Return to Work and Injury Management Services

You will also provide end-to-end return to work and injury management services to a portion of SME clients, including:

• Providing an initial point of contact for work-related injuries to undertake initial triage and set the RTW strategy in consultation with key client stakeholders;">
• Providing day-to-day management of workers compensation claims, including claim lodgements, certificate management, development of RTW plans, developing, actioning, and monitoring claim management strategies;">
• Facilitating collaboration between the injured worker, key client stakeholders, insurers, rehabilitation providers, lawyers, and medical providers to ensure swift claims closure while minimising expense;">
• Regular attendance at client meetings, including site visits, with key stakeholders to drive cost-efficient outcomes.">

Other Key Responsibilities

In addition to the above responsibilities, you will also:

• Collaborate with the workplace risk team and brokers, locally and nationally;">
• Manage and maintain strategic relationships with insurers and service providers;">
• Contribute towards business development.">

Requirements

To be successful in this role, you will have:

• Substantial injury management or workers' compensation industry experience;">
• Proven experience in complex workers compensation and related matters;">
• Demonstrated understanding of claims management processes;">
• Excellent oral communication skills, both individually and in groups;">
• Excellent report writing and correspondence skills.">

Benefits

We offer a competitive benefits package, including:

• Annual bonus;">
• Company-paid salary continuance insurance;">
• Life and Total Permanent Disablement (TPD) insurance;">
• Hybrid working arrangement;">
• Access to networks (Gender, Wellbeing, Pride);">
• Career growth opportunities and internal development programs.">

Why Choose Us?

We trust our employees to know their work and provide them with the necessary tools and environment to be successful. Our hybrid working arrangement allows for flexibility and work-life balance.

We understand the importance of flexibility in supporting an inclusive and diverse workforce and encourage requests for all types of flexible working arrangements.

In recognition of our commitment to reconciliation, we acknowledge the Traditional Custodians of country throughout Australia and pay our respects to their Elders past and present.

We are a 2024 Circle Back Initiative Employer, committing to respond to every applicant.