System Support Specialist

1 day ago

Brisbane, Queensland, Australia beBeeService Full time
Key Responsibilities

This role involves providing effective change management, capacity planning, incident management, risk management and continuity planning using best practices in systems support and service delivery within the ITIL framework.

  • Ensure end to end service delivery for enterprise systems by establishing and maintaining highly effective working relationships with other technical specialists, vendors and end users.
  • Provide timely application support activity reports to stakeholders.
  • Assist in the ongoing development, maintenance and deployment of application specific guides, work instructions and technical documentation.
Requirements

We are seeking a professional who has demonstrated ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management.

  • Demonstrated ability in the provision of high-level specialist advice on, and support for, clinical enterprise applications.
  • Demonstrated ability to ensure that service delivery meets agreed service levels in a customer focused ICT / Clinical Business environment.
  • Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions.
  • Well-developed ability to build and maintain appropriate relationships with team members, other technical specialists, vendors and end users.
What We Offer

Work in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

  • Access to 24 / 7 confidential employee support providers and counsellors including for immediate family members.
  • Additional flexibility to support your work life balance including access to generous leave entitlements such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
  • Access to a variety of programs and initiatives to support training and career growth.
  • Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
About Us

We value our employees and strive to create an inclusive and supportive work environment. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

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