Dynamic Operations Leader for Thrift Store Excellence

2 days ago


Adelaide, South Australia Savers Australia Full time
About Savers Australia

We are a global reuse champion, proudly embracing our purpose to Champion Reuse. Our journey began with humble thrift shop beginnings, and today we have grown into a big little company making an impact in real ways, every day.

Our team of thrifters is always searching for the unique and one-of-a-kinds. With training, career development, and bonus opportunities, our team is a great one.

About the Role

The Assistant Retail Manager is responsible for leading our Retail Operations Team, ensuring our customers and donors receive exceptional customer service. This role involves overseeing the day-to-day functions of the sales floor in a big box environment, providing leadership and supervision to a team of up to 12 team members.

A typical day for the Assistant Retail Manager might include:

  • Overseeing the day-to-day operations of the sales floor, maintaining a fast-paced environment that meets high standards of customer service.
  • Providing leadership and supervision to a team of up to 12 team members, guiding them to achieve their goals and exceed expectations.
  • Identifying opportunities to enhance efficiencies and applying creative thinking to increase store sales and profits.
  • Leading by example, demonstrating outstanding customer service by engaging with our wonderful customers and donors.
  • Welcome and training new team members, supporting them to succeed and grow in their roles.

About You

To excel in this role, you will require a mix of the following:

  • Availability for full-time hours on a flexible rotating roster, Monday to Sunday.
  • Experience in a fast-paced environment, preferably in retail, production, warehousing, hospitality, or other customer-focused industries.
  • Strong communication and coaching skills, empowering and inspiring your team to achieve their goals.
  • An impact-driven approach, seeking to make a difference in your team and community.
  • A customer-focused mindset, passionate about delivering exceptional experiences at every interaction.
  • Eagerness to learn, adapt, and improve continuously.
  • A commitment to doing the right thing, standing up for what's right and following through on commitments.
  • Celebrating individuality and diversity, recognizing the value each person brings to our team.

Estimated Annual Salary: $65,000 - $80,000 AUD



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