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Customer Support Expert

2 months ago

Australia SugarCRM Full time
About SugarCRM

SugarCRM is a leading provider of customer relationship management (CRM) solutions. Our mission is to empower businesses to deliver exceptional customer experiences and drive growth through innovative technology and expertise.

Job Summary

We are seeking a highly skilled and motivated Customer Support Expert to join our team. As a key member of our support department, you will be responsible for providing top-notch support to our customers and partners, ensuring their success with our CRM solutions.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers and partners via various channels, including phone, email, and support portal.
  • Troubleshooting: Troubleshoot and resolve installation, implementation, and production issues related to our CRM solutions.
  • Knowledge Sharing: Share knowledge, experience, and best practices with the support team to ensure consistent and high-quality support.
  • Collaboration: Work closely with other departments to ensure customer needs are met and their voice is heard throughout the company.
  • Documentation: Document known solutions for internal collaboration and public consumption.
Requirements
  • Technical Skills: 1+ years of experience in a technical, customer-facing role; knowledge of SQL; fast learning and quick thinking.
  • Soft Skills: Proficient in written and spoken English; ability to work well in a team environment.
Preferred Qualifications
  • CRM Experience: Experience with SugarCRM or other CRM/CX platforms.
  • Technical Background: Linux-Apache-MySQL-PHP stack experience; experience with SaaS applications; knowledge of server-side scripting languages.
What We Offer
  • Competitive Salary: $55,000 - $63,000 per year, depending on experience.
  • Benefits and Perks: Benefit stipend, health and wellness reimbursement program, educational resources, and various discount programs.
Why Join Us

SugarCRM is a remote-first organization that values flexibility, work-life balance, and employee growth. We are committed to creating a diverse and inclusive work environment that fosters innovation and creativity. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.