
Retail Team Leader
2 weeks ago
We are seeking an experienced leader to manage the daily operations of our store, drive sales growth and deliver exceptional customer service.
As a Store Manager, you will be responsible for:
- Leading a team of retail staff to achieve sales targets and provide outstanding customer experiences.
- Implementing roster changes and driving sales through key performance indicators (KPIs).
- Coaching and developing the retail team in delivering exceptional customer service.
- Assisting the retail team with customer service, pre-testing and dispensing.
- Supporting the management team in complaint resolution.
- Maintaining store presentation standards and stock management.
To succeed in this role, you will require:
- Experience as a Store Manager or Assistant Manager, with a proven ability to multitask between operational responsibilities and develop a team.
- Practical abilities in evaluating and implementing new measures to enhance store performance. Optical experience is highly desirable but full optics training will be provided.
- Teamwork skills to encourage and motivate the team throughout their development journey.
- Proactivity in responding to changing circumstances and delegating tasks effectively.
We offer a competitive salary package and benefits including:
- A flexible roster for work-life balance.
- Two free pairs of glasses per year.
- Birthday and volunteer leave.
- 30% off family and friends discount.
- Staff referral incentives.
- Store bonuses.
- Work with major brands like Marc Jacobs, Ted Baker, Tommy Hilfiger, Country Road, and more.
- In-depth onboarding process.
- Health and wellbeing support including employee assistance for you and your family.
- Career development with paid upskilling, curated to assist you towards store ownership, i.e., Cert IV Dispensing course.
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