Service Supervisor
2 weeks ago
About Cdc Data Centres
Cdc Data Centres is Australia's leading operator of secure, sovereign, world-class data centre facilities. Headquartered in Canberra with multiple facilities across the ACT, NSW, VIC, and New Zealand, our diversified operations provide secure data centre configurations to support co-location, containerised and hyperscale environments. Our mission is to attract, retain and grow a world-class data centre team.
About the Role
This Lead Service Technician role oversees a team of skilled technicians responsible for the maintenance, repair, and response of critical systems, including Electrical, Mechanical, and Fire services. The successful candidate will manage daily maintenance activities, coordinating efforts between in-house technicians and third-party contractors. This role includes responding to system alerts, determining if escalations are necessary, and ensuring daily inspections are conducted to maintain the integrity of all critical infrastructure.
Key Responsibilities
- Supervise and coordinate preventative maintenance activities, including change management and ensuring compliance with CDC policies and safety standards.
- Conduct pre-start meetings with contractors, manage shift rosters, and communicate work tasks to ensure Data Centres meet required coverage.
- Oversee the production, approval, and training of SOPs, MOPs, and EOPs, and mentor Service Technicians to address learning, development, and procedural gaps.
- Manage and prioritise maintenance activities, ensuring completion of planned tasks, reviewing service reports, and updating CMMS systems.
- Support the Technical Services team in responding to service requests and emergency faults, troubleshooting, and coordinating repairs with suppliers and contractors.
- Identify, mitigate, and communicate risks promptly, provide repair timelines, and ensure issues from maintenance reports are addressed.
- Provide leadership, act as an ambassador for the company, and deputise for the Technical Services Manager as needed.
About You
We are seeking a leader with experience in overseeing the day-to-day operations of Data Centres or similar facilities. This role offers a clear path for career advancement into a more senior role, making it ideal for those with aspirations in this direction.
Requirements
- Prior experience in Supervision or Coordination of staff, contractors, and suppliers qualified to operate or maintain critical infrastructure and prioritising staff workload.
- Maintain critical infrastructure to prevent disruptions to clients and business operations.
- Coordinate maintenance activities across mechanical, electrical, and fire systems.
- Utilise electronic monitoring systems to manage site conditions, respond to alerts, and perform root cause analysis.
- Excel in technical troubleshooting, process improvement, and clear communication with both technical teams and non-technical stakeholders.
Essential
Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.
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