Technology Solutions Specialist

1 week ago

Brisbane, Queensland, Australia beBeeTechnologist Full time $116,240 - $124,220

Unlock the Future of Mining Technology

We are shaping the world, one solution at a time.

Career Area: Product Support

Your work drives innovation and progress in mining technology.

We care about our team members and their contributions to our industry-leading systems.

As part of Caterpillar's Mining Technology division, you will help shape the future for stronger communities through safer, smarter, and more sustainable mining practices.

You will become a crucial contributor to our success by building meaningful relationships and providing technical support for our mining technology systems.

We offer comprehensive training and opportunities to grow your skill set and knowledge around all aspects of mining and the MineStar software suite.

The global support team is responsible for 24/7/365 coverage, which requires a weekend day, on-call rotation every 6 weeks.

About You

You are a technical application support analyst with a talent for identifying and analyzing real-world problems.

You think outside the box and enjoy working on various challenges. As a self-starter, you take pride in seeing solutions through to completion.

You value the quality of your work and enjoy collaborating with the wider team and customers to create the best solutions possible.

Key Responsibilities include:

  • Delivering high-quality customer service for the MineStar software.
  • Analyzing data and logs, building test systems, and recreating issues to test solutions.
  • Troubleshooting the MineStar ecosystem to identify issues and provide temporary and permanent solutions to restore software functionality.
  • Restoring site services, resolving issues, and escalating to advanced support when needed.
  • Providing rotational hotline coverage for MineStar Products.
  • Building meaningful relationships with customers and dealers in your region.

Mandatory Skills:

  • Critical thinking skills
  • Complex problem-solving mindset
  • Proven ability to learn technical knowledge with a process-oriented analytical approach
  • Technical and/or Mining experience:
    • Diploma/Certificate or extensive IT technical experience
    • On-site mining or Mining Dealer experience

Bonus Requirements:

  • Customer Support experience
  • Experience in Virtualization, Basic TCP/IP Networking, Database fundamentals
  • Mining experience working with Caterpillar machines

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