Digital Operations Specialist

4 days ago


Sydney, New South Wales, Australia JCDecaux SA Full time

At JCDecaux SA, we're committed to fostering a positive culture that values our people as our greatest asset. Our collaborative environment thrives on diversity, innovation, and empowerment, driving shared success through data-driven insights and campaign effectiveness.

A key specialist role within the Operations department, the Digital Operation Support Officer is responsible for day-to-day digital operations of our digital advertising assets. This includes monitoring and maintaining the digital infrastructure of JCDecaux Australia's digital advertising assets, ensuring all assets are operational and content is playing properly using the monitoring system and various other operational tools.

  • Key responsibilities include remote management and monitoring of digital assets, troubleshooting media player, display screen, and communication devices to keep advertisement panels showing content properly.
  • You will also assist local field teams in preparing and testing digital furniture for quality assurance, compile and update procedures, manuals, and instructions relating to digital assets and delivery.
  • Further responsibilities include visiting sites as required to troubleshoot incidents, logging detected and reported faults in ticketing systems, and communicating back to internal and external stakeholders on reported faults.
  • You will also be responsible for returned players from the field analysis, repaired, and returned to stock in the warehouse, assisting with the commissioning of newly installed digital assets, minimizing screen downtime through active monitoring and response.
  • Finally, you will drive continuous improvement initiatives to improve performance and manage ad hoc maintenance requests for 3rd parties.


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