Store Operations Lead
2 weeks ago
We are seeking an exceptional Store Operations Lead to join our team at Williams-Sonoma Australia in Fortitude Valley, Brisbane. As a key member of our retail operations team, you will be responsible for delivering outstanding customer service, leading a high-performing team, and driving business results.
About the Role- Lead a dynamic team to achieve sales targets, payroll goals, and maintain store standards
- Develop and implement strategies to enhance customer experience, improve sales performance, and reduce losses
- Maintain a safe work environment, ensuring compliance with safety protocols and procedures
- Foster a positive and inclusive culture, promoting diversity, equity, and inclusion within the team
- Proven retail management experience, preferably in homewares and/or specialty retail
- Exceptional leadership skills, with a track record of coaching, mentoring, and developing high-performing teams
- Strong communication, organizational, and problem-solving skills, with the ability to think critically and make informed decisions
- A passion for delivering world-class customer service and creating memorable shopping experiences
- Competitive salary: $85,000 - $95,000 per annum, based on experience
- Generous discounts on all Williams-Sonoma Inc. brands
- Ongoing training, development opportunities, and career growth potential
- A dynamic and supportive work environment, with a focus on work-life balance and employee well-being
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