Dynamics Expert

Careers where you can make a difference in people's lives are hard to come by, but here at Catholic Healthcare, we're passionate about delivering exceptional care. As a Technical Support Specialist, you'll play a vital role in ensuring our organisational systems run smoothly.

In this dynamic and fast-paced environment, you'll have the opportunity to utilise your technical expertise to administer and support systems, participate in small-scale projects, and contribute to strategic initiatives within the Applications Team and broader internal IT Team.

Key Responsibilities:

• Providing technical support for CHL's organisational systems, initially Dynamics Finance & Operations (F&O) and later once BAU is achieved with F&O, apps will include MS Dynamics 365 (CE/CRM, Field Services), HR (Dayforce), Rostering, Operational and Clinical systems
• Configuring and customising Microsoft Dynamics 365 modules using configurations, workflows, and basic customisation tools to meet evolving business needs
• Providing technical support and expertise for issue resolution, including complex and escalated problems
• Managing application security roles and permissions to ensure appropriate access and data integrity
• Conducting user acceptance testing (UAT) and providing end-user support and training
• Contributing to the design and implementation of application enhancements and upgrades
• Collaborating with cross-functional teams, providing technical expertise to drive solutions and resolve issues
• Maintaining awareness of emerging IT trends and their potential impact on our applications
• Creating and maintaining knowledge articles, ensuring that application information and data remain current, accurate, and readily accessible to relevant stakeholders

To be successful in this role, you'll need:

• Demonstrated technical experience with troubleshooting principles, methodologies, and issue resolution techniques – Microsoft Dynamics Finance & Operations (F&O)
• Degree qualified in a relevant Information Technology discipline
• 3-5 years' demonstrated experience in supporting and maintaining organisational systems
• Experience building solutions using MS D365 best practices and deploying D365 solutions to higher environments
• Strong understanding of systems integration principles across business applications, including MS Dynamics 365 (F&O, CE, Field Services), MS Forms Pro, and MS Logic Apps
• Demonstrated experience configuring and customising MS D365 F&O, CE & Field Services and Microsoft Power Platform, including Power Apps and Power Automate
• Experience in building and maintaining databases for query and problem tracking
• Working knowledge of ITIL framework
• Experience in developing and interpreting technical documentation for training and end-user procedures
• Knowledge of Dynamics 365 reporting and analytics tools (e.g., Power BI)
• Strong capability and technical knowledge of application systems in addition to F&O, such as Dynamics CE, Field Services, ServiceNow, and SharePoint
• Broad knowledge of programming languages and techniques
• Knowledge and understanding of security models as implemented in business applications
• Knowledge of the aged care, health, or related sector
• Willingness to obtain Police Check

We offer a range of benefits to support your career and wellbeing:

• Not-for-profit tax benefits - pay less tax
• Fitness Passport - discounted gym benefits
• Paid Parental leave
• Paid Family leave, additional days off each year
• Long Service leave after 5 years

A values-based organisation that welcomes applicants from all faiths and backgrounds.