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Customer Service Representative
2 months ago
About the Role
Belgravia Leisure is seeking a Customer Service Officer to join our team. As a key member of our team, you will provide exceptional customer service to our members, casual users, and potential new members.
Key Responsibilities
- Deliver first-class customer service to all customers, both in person and over the phone
- Apply sound cash handling principles and use of Point of Sale (POS) systems
- Provide customers with information about memberships and have the knowledge to sell memberships when a person joins or renews
- Promote the centre's services and programs to customers and accept customer bookings and enrolments
- Develop and maintain good working relations with customers
- Promote and exercise good public relations at all times
- Open and close the centre in accordance with security and safety procedures
Requirements
- Positive, friendly, helpful, and energetic work style
- Computer literacy, familiarity with software packages, and point of sale systems
- Experience in the leisure industry is desirable
- Current First Aid Certificate (Workplace Level 2)
- Current CPR Certificate
- Police Check
- Working with Children Check
What We're Looking For
We're looking for a candidate with a friendly attitude and a customer service mindset. Previous experience in a similar role is desirable, but not essential.
