Dining Service Manager

2 weeks ago

Gold Coast, Queensland, Australia beBeeSupervisor Full time $57,047 - $67,000
Restaurant Supervisor Job Description

We are seeking an experienced and passionate Restaurant Supervisor to join our team. The ideal candidate will have a strong understanding of the day-to-day operations of running a restaurant, excellent communication skills, and the ability to lead and motivate a team.

Key Responsibilities:
  • Provide exceptional customer service and ensure that all guests receive a high-quality dining experience.
  • Ensure that all Team Members maintain smooth and efficient food and beverage service within their allocated section, anticipating guest needs before being asked.
  • Assign Team Member allocation of duties, ensuring rotation of job tasks and maximising productivity.
  • Conduct pre-service and post-service briefings (where required).
  • Support the Head of Department in ensuring that all Team Members receive a thorough induction upon commencement, ongoing training and attend formal training sessions.
  • Assist Head of Department in preparing training plans for Team Members and conducting on the job training sessions.
  • Assists in conducting Performance Development Appraisals of Team Members when required.
  • Maintain par levels and order stock as required.
  • Monitor rosters in accordance with legislation and business levels, ensuring at all times the department is staffed appropriately and operating within budgetary guidelines.
  • Have an understanding of all licensing and operating legislation which affects the department including the Liquor Act.
  • Complete all operational reports on a daily basis establishing workable records of the department history for future forecasting.
  • Ensure food items offered in the outlet are of a consistent standard and provide the Chef with feedback in relation to sales, wastage, menu changes or special requests.
  • Establish and maintain open channels of communication between all departments in the Property particularly the kitchen to ensure the smooth operation of the department.
  • Ensure the department is consistently ready for service at the scheduled operating times.
  • Perform the reconciliation of daily takings
  • Ensure Team Members have a strong product knowledge of the ingredients, method of preparation and presentation of all items on the menu and buffet.
  • Ensure Team Members have strong product knowledge of all wine styles on the outlet wine list.
  • Ensure that all opening and closing procedures are carried out to an acceptable standard
  • Promptly report any maintenance work required in the proximity of the outlet to the Head of Department.
  • Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features.
Requirements:
  • The possession of a current RSA is essential.
  • Strong leadership and team management skills.
  • A passion for delivering exceptional customer service and creating a positive dining experience.
Benefits:
  • This role offers the opportunity to develop your leadership skills and take on new challenges.
  • You will be working in a fast-paced and dynamic environment where no two days are the same.
  • You will have the opportunity to work closely with a talented team of professionals who are passionate about delivering exceptional results.

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