Front Office Guest Experience Expert

5 days ago


Australia beBeeService Full time $64,935 - $90,198
Guest Service Agent Front Office

We are seeking a candidate to fill the role of Guest Service Agent in our front office. As part of our team, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in process.

About the Role

This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and have excellent communication skills.

Key Responsibilities
  • Provide a warm welcome to guests upon arrival
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders
  • Process guest reservations, updates, and special requests accurately and efficiently
Requirements
  • Demonstrated experience in delivering high-quality service within a hotel or hospitality environment
  • Exceptional ability to articulate information clearly and effectively across various mediums
  • Consistently deliver an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs
Benefits
  • A competitive compensation package tailored to your experience and expertise
  • Career development opportunities, including comprehensive professional induction and ongoing training
  • Exclusive discounts on accommodation and food and beverage outlets worldwide
  • Savings and cashback at popular retailers in Australia and New Zealand

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