Delivery Excellence Lead

4 days ago

Sydney, New South Wales, Australia beBeeCustomerCentric Full time $90,000 - $120,000
Job Description

As a Delivery Excellence Specialist, you will be responsible for ensuring seamless delivery according to contractual obligations. Your role is crucial in ensuring that service level agreements and key performance indicators are met throughout the contract lifecycle.

Main Responsibilities:
  • Serve as the primary point of contact for customers with recurring services.
  • Onboard and transition clients smoothly from sales/project to delivery.
  • Lead business growth initiatives that increase usage.
  • Proactively manage client relationships and expectations; and ensure client satisfaction.
  • Identify critical success factors and ensure key performance indicators support them.
  • Allocate resources and manage distributed teams, including 24/7 operations.
  • Monitor team performance and adherence to best practices.
  • Conduct planning, retrospective, and review meetings with clients.
  • Implement process improvements and provide internal reporting.
  • Manage risk and ensure compliance with regulatory standards.
  • We offer a competitive compensation package and flexible working conditions in our hybrid work model.

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