Process Enhancement Specialist

2 days ago

Brisbane, Queensland, Australia beBeeOptimization Full time $123,515 - $148,930

Our team is seeking an experienced Performance Improvement Manager to drive operational efficiency and deliver exceptional service and strong cost outcomes through continuous enhancement and optimization of motor claims processes.

About the Role
  • Lead the end-to-end delivery of process improvement projects, including scope definition, timeline management, and risk mitigation.
  • Conduct thorough analysis of existing claims processes to identify bottlenecks, gaps, handoffs, and areas for improvement to enhance overall claim outcomes.
  • Champion and lead change management efforts for the implementation of new processes, systems, and tools. This includes developing and executing comprehensive communication and training strategies, assessing readiness, and providing essential support to ensure effective adoption and integration of new ways of working across the team.
  • Collaborate with key stakeholder groups across the business to identify automation opportunities, implement digital solutions, and leverage technology to boost efficiency, reduce costs, and improve claim outcomes.
  • Utilize data analysis tools and techniques to develop process insights and provide accurate and insightful reports that support successful embedding of improvement initiatives.
About You
  • 3-5 years Motor Claims and/or 3-5 years Process Optimization experience preferably within a personal insurance context.
  • Demonstrated understanding of legislative, regulatory, and compliance obligations to operate in Motor Claims.
  • Excellent analytical, problem-solving, and decision-making skills with exceptional communication and interpersonal skills.
  • Able to effectively engage, influence, and develop others, and liaise effectively with various stakeholders.
  • High-level conceptual, analytical, and problem-solving skills, with the ability to develop innovative solutions and high-level project management experience.

At our organization, we strive to create a work environment that fosters collaboration, innovation, and professional growth. As a Performance Improvement Manager, you will have the opportunity to make a meaningful impact on our operations and contribute to our success. If you are a motivated and results-driven individual with a passion for process improvement, we encourage you to apply.

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