Application Support Specialist
4 weeks ago
Vinidex Pty Ltd (Australia) has been a leading provider of pipeline systems and solutions for over six decades. Our legacy spans across various sectors, including building, infrastructure, agriculture, and industry.
About The RoleWe are seeking an experienced and proactive IT Application Analyst to join our team. In this role, you will provide essential support for key business applications, ensuring they run smoothly and meet the needs of our organisation. You will work closely with various teams to resolve issues, drive system improvements, and ensure applications are aligned with business objectives.
Key Responsibilities:- Provide ongoing support and maintenance for business-critical applications, ensuring maximum uptime and performance.
- Partner with internal teams to analyse business requirements and translate them into system enhancements.
- Troubleshoot, diagnose, and resolve application issues in a timely manner to minimise business disruption.
- Manage software updates, patches, and system configurations, ensuring they align with business and compliance needs.
- Assist in the design, implementation, and testing of application upgrades to enhance business operations.
- Maintain thorough documentation of processes, system changes, and configurations for future reference.
- Provide end-user training and support to help staff use applications effectively.
We are looking for a candidate with:
- 3-5 years of experience in application support, IT operations, or a similar role.
- Solid understanding of the application lifecycle, system configuration, and troubleshooting practices.
- Experience with enterprise applications (such as ERP, CRM, or HR systems) is highly desirable.
- A problem-solver with a proactive approach to identifying issues and implementing solutions.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
- A relevant tertiary qualification in Information Technology, Computer Science, or similar is preferred.
Vinidex Pty Ltd (Australia) is an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves, and are able to bring their best ideas forward and contribute to the company's 'Growth with Purpose' strategy. We strive to remove barriers and create equal opportunities for all applicants. If you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.
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