Operations Director

1 day ago

Melbourne, Victoria, Australia beBeeDirector Full time $160,000 - $180,000
Job Description

We are seeking an experienced Operations Director to lead the successful management of daily operations at Melbourne Business School.

This is a multi-faceted role with a strong focus on catering and cafe operations, onsite accommodation and event space management, facilities and environmental management, conferences, and front of house services; as well as strategising the long term success of these departments in-line with organisational goals.

The position operates in a dynamic service environment, and as such we are seeking a leader that can think quickly, is solution-focused and who presents in a professional manner to represent the School.

  • Develop and lead a high performing and engaged team aligned with the School's purpose, strategy and Guiding Principles
  • Foster cross-functional trusted relationships and work collaboratively across all areas of the School to ensure alignment of activities
  • Ensure the catering, venue management, facilities, reception and conferencing services are provided in a coordinated and consistent manner
  • Oversee the resolution of challenges related to space maximisation, room allocation, and facilities bookings, ensuring alignment with business needs and priorities
  • Guarantee that client expectations are captured, managed, and delivered to agreed standards, and intervene where service issues arise

The Operations Director will be responsible for managing annual budget preparation and regular re-forecasting to ensure financial targets are achieved, as well as overseeing the Facilities budgets and P&L's, including capex allocation.

They will also be responsible for ensuring compliance with the School's liquor licence and supporting the Assistant Manager, Operations (AOM), Building Managers and Facilities teams to ensure the campus is maintained to appropriate (high) standards;

The ideal candidate will have a demonstrated track record and capability across all aspects of the role, including experience managing P & L's, budgets and pricing according to market and margins and having held a similar role preferably in a dynamic professional services or business education environment.

This will be accompanied by: Demonstrable catering/hospitality experience, Database and Reservation administration experience, Demonstrable background requiring a high level of internal and external customer/client service, Strong administrative and project management skills, High level of successful relationship management with key clients and contacts, Excellent organisational and time management skills, Strong knowledge of Microsoft applications, Commitment to high levels of customer service.

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