Customer Support Specialist
1 day ago
The Opportunity
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative in our Wacol branch. As a key member of our team, you will be responsible for providing exceptional customer service by identifying and resolving customer challenges, promoting parts and service sales solutions, and building long-term relationships with our customers.
About the Role
- Manage an existing network of customers and source new customers to grow our business
- Promote parts and service sales solutions to achieve company budgeted sales targets
- Work to a customer call cycle and build parts & service quotes tailored to customers' needs, conducting B2B sales negotiations
- Report activity, prospects, sales opportunities, and competitor activity
Requirements
- Strong technical understanding of earth moving and construction equipment
- Demonstrated success in a similar sales role
- Self-motivated and able to build long-term relationships
- Excellent administration, communication, and interpersonal skills
- Ability to travel as required within your region
About Us
At Hitachi Construction Machinery, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are committed to providing exceptional customer service and support to our customers, and we are looking for talented individuals to join our team.
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