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Delivery Shift Operations Manager, Logistics

2 months ago

Melbourne, Victoria, Australia Amazon Full time

About the Role:

Amazon is seeking an experienced Operations Manager to join our Last Mile Execution team. As a key member of our team, you will be responsible for the day-to-day management of our Last Mile Operation, overseeing the On the Road (OTR) operation that focuses on the delivery of Amazon orders direct to customers.

Key Responsibilities:

  • Support a team of Delivery Service Providers in daily management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews, and communicating with DSPs including management representatives and their drivers.
  • Set and communicate performance goals, create expectations and objectives to achieve customer promise expectations and ensure accuracy and quality.
  • Ensure productivity on route is maximized through training, analysis, and feedback of performance data on a periodic basis.
  • Partner with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.
  • Proactively identify and lead process improvement initiatives and Lean tools.
  • Tactical leadership of strategic initiatives.
  • Cross-functional coordination and task tracking.
  • Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.
  • Strategic planning and forecasting to appraise performance and problem resolution.
  • Management and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis, forward-looking supply chain approaches, and communication of insights & recommendations.
  • Create and implement improvements to our transportation network that deliver flexible and efficient products on behalf of our customers.
  • Ensure procedures are followed for safety, building security, and product loss prevention.

Requirements:

  • Bachelor's degree or equivalent.
  • 1+ years of performance metrics, process improvement, or lean techniques experience.
  • Bachelor's degree in management, business administration, economics, engineering, or marketing.