Service Repair Technician

4 days ago

Carole Park, Queensland, Australia Techtronic Industries Full time

About the Opportunity

We are seeking a skilled Service Repair Technician to join our team at Techtronic Industries in Carole Park, QLD. As a Service Repair Technician, you will be responsible for diagnosing and repairing returned products in accordance with the company manufacturer's warranty and ACCC regulations to support best in class customer experience.

Key Responsibilities

  • Dismantling and reassembling product to make a diagnosis.
  • Delivering quality repairs within a timely manner.
  • Diagnosing and troubleshooting faults in power tool products and equipment.
  • Continuously improving the warranty and service processes looking for ways to streamline where possible.
  • Ensuring product is working according to specifications outlined by the manufacturer.
  • Providing support and feedback to service operations, compliance, and quality departments.
  • Performing ad-hoc duties as requested by management.
  • Ensuring compliance with all TTI WHS and company procedures.
  • Ensuring your activities comply with relevant acts, legal demands, and ethical standards.

What You Will Bring

  • A strong technical/mechanical aptitude and keen interest in repairing electrical products.
  • Strong problem-solving skills.
  • Ability to work to set KPI's and self-manage time.
  • Excellent personal presentation and time management skills.
  • Strong interpersonal skills and computer skills.

About Us

At Techtronic Industries, we are committed to ensuring our people have a great experience. In addition to an exciting and challenging role, we also provide a range of great employee benefits including discounts on company products, recognition programs, social events, and access to professional development programs.

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