Quality Assurance Compliance Specialist

3 weeks ago

Sydney, New South Wales, Australia Koala Full time
About Koala

Koala is a company that prioritizes better furniture experiences, designed with the world in mind. We combine customer-centric products, a world-class technology and fulfillment platform, incredible customer service, and social good to create happier, healthier habitats.

Job Description

We are seeking a Quality Assurance Compliance Specialist to secure our product quality, customer safety, sustainability, and testing standards while ensuring compliance with all regulatory requirements in our markets.

Key Responsibilities
  • Develop and implement product compliance frameworks for different markets, defining test standards, methods, and evaluation criteria for test results.
  • Plan and execute tests, including scheduling, cost management, and follow-up on results, as well as communication with suppliers and internal stakeholders.
  • Partner with designers and engineers on product risk assessment (FMEA), involving both product design and manufacturing.
  • Conduct in-house tests using various testing equipment and maintain equipment.
  • Apply for and renew product certifications in different markets based on market demand.
  • Communicate and educate internal stakeholders and suppliers on compliance regulation updates in different markets.
  • Support the Quality Specialist and Quality & Compliance Manager on quality investigations with testing evidence.
Requirements
  • 5 years of experience in a quality assurance and compliance role, preferably with experience in furniture materials.
  • Deep knowledge and understanding of legal compliance requirements on furniture in different markets.
  • Deep knowledge of testing methods on different furniture standards, such as EN/ISO/AU/NZ.
  • Strong root cause analysis skills and familiarity with root cause analysis tools.
  • Ability to read and interpret technical documents, such as detailed product specification sheets.
  • Experience with report writing and ability to conduct simple data analysis.
  • Strong communication skills and a collaborative approach.
Benefits
  • Flexible working arrangements, including WFB/Hybrid working.
  • Generous time off, including volunteer, parental, and Koala life leave.
  • Tuesday lunches, monthly barbies, socials, and a stocked kitchen.
  • Pet-friendly work environment.
  • Surprise and delight, including free Koala products and mates rates for friends and family.
  • Access to an Employee Assistance Program and unlimited sessions for financial, work, relationship, family, or wellbeing support.
  • Accelerate your career through our Learning Management platform, Juno, and individual and team growth budgets and dedicated days.
  • Short and long-term incentive plans to benefit from Koala's success.
  • Community and connection, including BCorp Certification, WWF Partnership, volunteer days, and a member of SoftLanding.

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