Business Systems Integration Specialist

2 days ago


Melbourne, Victoria, Australia Xero Full time

Overview

Xero is a cloud-based accounting platform that empowers small businesses and their advisors to grow and thrive. Our purpose is to make life better for people in small business, their advisors, and communities around the world.

About the Role

We are seeking an experienced Business Systems Integration Specialist to join our Enterprise Technology group, specifically within the Grow domain. As a key member of this team, you will be responsible for designing, building, and delivering tailored solutions to enhance and support the use of Intercom, ensuring sustainable and excellent engineering practices.

Your Responsibilities:

  • Design and implement integrated business processes across disparate systems
  • Provide day-to-day administration, troubleshooting, and support for the Intercom platform and its users
  • Collaborate with stakeholders to enable new capabilities that help Xero scale and improve experiences for external customers and internal users
  • Develop and optimize integration solutions between Intercom and other systems such as Salesforce CRM
  • Engage with and interact directly with Intercom representatives to advocate for best practice and provide recommendations to optimize and increase use of the platform

Your Skills and Qualifications:

  • A strong understanding of Intercom or other customer service / communication platforms
  • Previous experience working with SaaS-based technologies and platforms, ideally in an agile fashion within a development function
  • Knowledge of web and mobile technologies would be a plus
  • A curious mindset to tackle technical challenges and learn on the go across a range of SaaS-based systems

Why Choose Xero?

We offer a comprehensive benefits package, including generous paid leave, dedicated paid leave for wellbeing, health insurance, life insurance, income protection, wellbeing and sports programs, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other perks that reflect our human value.

Salary: $120,000 - $150,000 per annum, depending on experience



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