Career Advancement Opportunity: W Hotels Whatever/Whenever Agent

1 month ago

Brisbane, Queensland, Australia Marriott International Full time
Unlock Your Potential with a Career in Customer Service

At W Hotels, we're passionate about empowering our guests to experience the ultimate in luxury and service. As a Whatever/Whenever Agent, you'll play a vital role in bringing this vision to life.

About Us

We're Marriott International, one of the world's leading hospitality companies. Our commitment to excellence has earned us a reputation as a leader in the industry.

Job Description

This exciting opportunity is based at our stunning W Brisbane hotel, located at 81 N Quay, Brisbane City QLD 4000. As a Whatever/Whenever Agent, you'll be responsible for delivering exceptional customer service, ensuring that every guest interaction is memorable and enjoyable.

  • Provide timely and effective responses to guest requests, showcasing your expertise and enthusiasm for delivering an exceptional W experience.
  • Develop and maintain in-depth knowledge of all hotel facilities, including amenities and services.
  • Maintain a strong focus on loyalty and guest service, identifying opportunities to surprise and delight our valued customers.
Requirements and Qualifications

To succeed in this role, you'll need:

  • Proven experience in handling high volumes of calls or customer interactions, demonstrating efficiency and poise under pressure.
  • The ability to multitask and prioritize tasks effectively, ensuring seamless delivery of service.
  • An unwavering commitment to attention to detail, maintaining the highest standards of quality and professionalism.
Benefits

We offer a comprehensive package of benefits, designed to support your personal and professional growth:

  • The best-in-class training programs, developed by W Brisbane and recognized internationally by Marriott International.
  • 'Great Places to Work' certification, recognizing our commitment to creating a positive work environment.
  • Discounts on hotel rooms across Marriott International properties, perfect for exploring new destinations.
  • Recognition programs to motivate and reward your achievements.
  • Wellbeing and mindfulness programs to support your physical and mental health.
Join Our Team

Marriott International is an equal opportunities employer, committed to fostering a diverse and inclusive workplace culture. We're passionate about building a team that reflects the richness and diversity of our global community.

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