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Enterprise Solutions Architect
2 weeks ago
As a Technical Account Manager at ENGINEERINGUK, you will play a key role in the success of enterprise support customers in building applications and services on the AWS platform.
You will be responsible for leading the success of our clients by delivering expert advice on AWS services, defining a support strategy that meets their needs, and providing recommendations for AWS service improvements. You will work closely with our clients to understand their outcomes and business goals, and develop solutions that meet their requirements.
Your Key Responsibilities
1. Act as a single point of contact to Enterprise Accounts
2. Understand customer's outcomes and business goals
3. Develop and implement a support strategy that meets customer's needs
4. Provide detailed reviews of service disruptions, metrics, and prelaunch planning
5. Champion and advocate for customer requirements within ENGINEERINGUK (e.g. feature requests)
6. Participate in customer requested meetings (onsite or via phone)
7. Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
8. Share knowledge and innovate with some of the leading technologists around the world
9. Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
10. Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS.
Basic Qualifications
1. Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
2. Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences
3. 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical role
Preferred Qualifications
1. Computer Science or Math background
2. Working knowledge of software development practices and technologies
3. Experience working with AWS technologies
4. Solid understanding of technology budget management
At ENGINEERINGUK, we are committed to creating an inclusive workplace where everyone can thrive. We believe in embracing diversity and promoting equal opportunities for all. If you have any questions or require any assistance during the application process, please don't hesitate to reach out.
