Estate Triage Lead

3 weeks ago


Parramatta Park, Queensland, Australia Westpac Group Full time
Drive Business Performance and Customer Experience

We are seeking a highly skilled and experienced Estate Triage Lead to join our team at Westpac Group. As the successful candidate, you will be responsible for driving business performance in line with Compliance and Regulatory requirements by leading a team to provide a superior customer experience.

The ideal candidate will have demonstrable experience as a leader of an operational team, with a strong operational background within a high-volume, fast-paced environment. Contact centre experience is preferred.

About the Role
  • Lead a team to manage the operational risk of the Estates team.
  • Ensure we drive the business performance strategy which promotes Our Service Promise and is supportive of the Estates CoE becoming a world class service team.

Key Responsibilities:



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