Airport Operations Manager
3 weeks ago
Qantas is seeking an experienced Operations Manager to lead the Customer Service department and drive strategic improvement initiatives at Brisbane Airport.
This is a challenging leadership opportunity that requires the delivery of agreed service standards for Qantas within defined financial, operational, people, safety, and compliance objectives.
The successful candidate will have significant people management responsibility, a tertiary qualification, and demonstrated leadership skills, including employee development, conflict resolution, and negotiation.
Key responsibilities include managing a large unionized workforce, implementing continuous improvement activities, and maintaining a safe workplace.
The Operations Manager will also be responsible for managing the relationship between Qantas and the Airport Authorities, ensuring that agreed Terminal Operations Procedures are applied.
Key Requirements:
- Management experience in an operational airport environment
- Tertiary qualification
- Demonstrated leadership skills, including employee development and conflict resolution
- Experience managing a large unionized workforce
- Proven record of successfully managing change initiatives
- Strong analytical and problem-solving skills
- Strong written and verbal communication skills
- Ability to develop and maintain constructive stakeholder relationships
Why Qantas?
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We offer a range of benefits, including heavily discounted air travel, flexible leave options, and access to thousands of rewards.
Our people come together to allow us to dream big and deliver successfully. We have a great track record of supporting our people to take their career in many different directions.
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