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The Flat Rate Technician is responsible for providing exceptional customer service by delivering high-quality automotive repairs and maintenance services. This role requires strong technical skills, effective communication, and a commitment to safety and quality.
Key Responsibilities:- Maintain a clean and organized workspace to ensure efficient workflow and adhere to safety protocols
- Provide accurate diagnoses and recommendations for vehicle repairs, utilizing ASE certifications in areas such as Automatic Transmission/Transaxle, Manual Drive Train & Axles, Brakes, Electrical/Electronic Systems, Heating & Air Conditioning, and Engine Performance
- Complete MPIs prior to initiating service on every vehicle and actively participate in the 5-for-5 Customer Engagement Process
- Ensure valid Service Work Orders are initiated and displayed with vehicles during service
- Return unused parts to the Desk Team and cores, batteries, and used tires to designated security areas
- 1 year of related experience in the automotive service field or equivalent combination of education and experience
- Completion of a two-year college or technical school program recommended
- ASE Certification G1 – Maintenance and light repair recommended; ASE Certification A4 – Suspension & Steering required
