Senior Veterinary Relationship Manager

4 weeks ago

Mudgeeraba, Queensland, Australia Small Animal Specialist Hospital (Sash) Full time
About the Role

We are seeking a highly skilled Senior Veterinary Relationship Manager to join our team at Small Animal Specialist Hospital (SASH). This is a fantastic opportunity for a motivated and experienced professional to take on a key role in fostering strong relationships with our referring veterinarian partners.

As a Senior Veterinary Relationship Manager, you will be responsible for building and maintaining strong relationships with our veterinary partners, identifying new business opportunities, and developing strategies to drive growth. You will work closely with our marketing team to develop and implement effective marketing campaigns to reach our target audience.

Key Responsibilities
  • Clinic outreach: Contacting referring veterinary clinics regarding SASH's new and unique offerings, including face-to-face meetings, email, telephone, and e-meetings.
  • Vet education: Supporting the planning and facilitation of educational events for our referring veterinarians.
  • Vet support: Providing support and information to deliver additional value to our referring veterinarians.
  • Complaints and objection handling: Managing complaints and objections from our veterinary partners in a professional and timely manner.
  • Collaboration: Working closely with our veterinary relationship manager team and other departments within SASH to achieve shared goals.
  • Administration & reporting: Maintaining accurate records and providing regular reports to management on key performance indicators.
Requirements
  • Excellent interpersonal skills with high emotional intelligence.
  • Ability to comprehend and draw insight from relevant financial data.
  • Strong computer literacy skills and demonstrated competency with the Microsoft Office suite.
  • Valid Australian driver's license and willingness to travel within NSW.
  • Ability to work autonomously while also being a team player.
Desirable Qualifications
  • Experience working in an emergency and/or referral veterinary clinic, or willingness to practice in this space.
  • Sales or commercial experience.
What We Offer
  • A competitive remuneration package of $80,000 - $110,000 per annum, depending on experience.
  • An annual allowance towards continuing education.
  • Team member discounts and social events.
  • A committed and supportive team environment.

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