IT Service Delivery Leader
2 weeks ago
IT Service Delivery Leader
About the RoleThis is an exciting opportunity to lead and deliver high-quality IT service management processes, ensuring seamless and secure technology operations.
You will oversee the development and implementation of robust ITSM frameworks, driving business growth through efficient incident response, change management, and continuous improvement.
Responsibilities- Develop and implement ITSM strategies that align with business objectives.
- Lead a team of IT professionals in delivering excellent service quality and reliability.
- Manage incidents, problems, and changes, minimizing disruptions and optimizing business outcomes.
- Collaborate with stakeholders to identify and prioritize improvements, driving business value through IT-enabled solutions.
- Ensure compliance with industry standards, best practices, and regulatory requirements.
To succeed in this role, you will require:
- Proven experience in IT service management, preferably in a leadership capacity.
- Strong analytical, communication, and problem-solving skills.
- Deep understanding of ITIL principles and industry best practices.
- Ability to work under pressure, managing competing priorities and tight deadlines.
- Bachelor's degree in IT, Computer Science, or related field.
- ITIL certification (Foundation or higher).
We offer a competitive remuneration package, including benefits such as hybrid working arrangements, additional leave, wellness programs, and professional development opportunities.
Join our dynamic team and contribute to shaping the future of technology-enabled services.
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