Service Delivery Leader
15 hours ago
Service Delivery Leader
About the Role:We are seeking a skilled professional to lead and inspire teams in delivering exceptional customer experiences.
In this role, you will:
- Lead and Develop Teams: Coach and mentor teams to deliver outstanding results and drive improvements in customer satisfaction.
- Foster a Customer-Centric Culture: Create an environment where customers are at the forefront of everything we do, launching new initiatives and building partnerships with stakeholders and the community.
- Manage Team Performance: Oversee recruitment, onboarding, team performance, succession planning, and ongoing development to ensure high-performing teams.
- Ensure Operational Excellence: Manage rostering, workflows, and forecasts to maintain smooth operations.
- Utilise Insights and Feedback: Analyse customer feedback to identify insights and opportunities for improvement.
- Enhance Experiences: Collaborate with internal and external partners to continually improve customer experiences.
- Champion Service Values: Drive the recognition program and uphold our service standards.
What will set you apart from the rest?
We're looking for a motivated, confident, and detail-oriented individual who excels in leading teams and driving customer innovation.
The ideal candidate will possess excellent leadership skills, a customer-centric approach, and a passion for delivering exceptional results.
As a key member of our team, you will have the opportunity to make a real impact and contribute to the growth and success of our organisation.
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