Retail Sales and Team Lead

3 days ago

Sydney, New South Wales, Australia Sephora Full time

Sephora is a global leader in the beauty industry, offering a wide range of prestige products and services. As a Floor Manager at Sephora, you will be responsible for leading the store team to deliver an exceptional client experience.

Company Overview

We believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. Join Sephora as we continue to push boundaries and redefine the retail experience.

As part of our Management team, you will have the opportunity to work across all our categories from beauty, skincare, haircare, and wellness; as well as store functions of sales, management, and back-of-house operations.

About the Role

This is a Full-Time position working 38 hours per week on a rotating roster. You will be our Senior Beauty Advisor and will support the Store Manager and Assistant Store Manager in leading the store team. Key responsibilities include:

  • Becoming the role model to your team by showcasing the Sephora experience to customers through embodying Sephora's DNA of delivering a curated, innovative prestige beauty experience.
  • Driving a selling culture to exceed KPIs and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
  • Utilizing and interpreting reporting data to support with operational decisions by working closely with the Store Manager, Assistant Store Manager and fellow team of Senior Beauty Advisors.
  • Facilitating open communication with your team by providing effective feedback and consistent communication with the Management team.

You will be equipped with initial onboarding training and continuous learning through our unique online learning platform and field trainers to help clients discover Sephora's amazing offerings.

Salary and Benefits

The salary for this role is $29.04 per hour + Super + Commission + Weekend & Public Holiday loading. In addition to a competitive salary, you will also enjoy:

  • Gifted products throughout the year along with store discounts of up to 45% off.
  • Paid Parental Leave, Birthday Leave & Personal Leave.
  • Health and well-being initiatives including 24/7 Mental Health well-being programs & Life Insurance.
  • Discounted Gym memberships incl. Virgin Active & Fitness First + more.
  • Opportunities for personal development in ANZ through succession.
  • Opportunities across our global group of high-end luxury brands within LVMH.
  • Unique online learning platform.
  • Fun social calendar.
Requirements

To be successful in this role, you will need to have:

  • Previous retail management experience across areas of managing profit and loss, sales forecasting, people management & training, stock control and visual merchandising.
  • Proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
  • A hands-on leadership style who loves being on the sales floor to motivate, coach, and help your store team members succeed.
  • A passion for excellent client service and experiential retail to ensure your store represents the Sephora brand.
  • A drive for results with a history of exceeding sales targets and KPIs.
Location

This role is based in our Broadway Store in Australia and New Zealand, with opportunities to work across all our stores and locations. We are an equal opportunity employer and welcome applications from Australian Citizens or Permanent Residents only.

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