Senior IT Support Escalation Specialist
7 days ago
Job Title: Senior IT Support Escalation Specialist
Job Type: Permanent
About Us: OUI Recruitment is seeking an experienced Senior IT Support Escalation Specialist to join their team. You will be the final point of escalation for the service desk team, ensuring high standards of service and operation.
Key Responsibilities:
- Technical Support: Provide escalation support to a wide range of technical issues, including Windows Server, Microsoft 365, Microsoft Azure services, and MS Windows-based workstations.
- Server Management: Manage and maintain server roles and services such as DHCP, DNS, DFSR, ensuring optimal performance.
- Active Directory Administration: Configure and administer Active Directory and Group Policy to secure and manage the IT environment efficiently.
- Email System Support: Support email systems, including Microsoft Exchange (2007 to Office 365), ensuring seamless and secure communication for end-users.
- Backup Solutions: Implement and manage backup solutions, such as ShadowProtect and VEEAM, to ensure data integrity and robust recovery options.
- IT Service Management: Utilise ConnectWise and LabTech for effective IT service management, monitoring, and automation.
- Collaboration: Collaborate closely with the Service Delivery Manager and team leaders, providing technical guidance and support.
- Documentation: Document incidents, solutions, and preventative measures to enhance team knowledge and improve service quality.
- Process Improvement: Work proactively to identify opportunities to improve IT processes and contribute to ongoing service improvement initiatives.
Requirements:
- Experience: Minimum of 5 years' experience in IT support, including at least 3 years in a senior or Level 3 escalation role.
- Problem-Solving Skills: Exceptional problem-solving skills, with a keen analytical mind and a structured approach to troubleshooting.
- Communication Skills: Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users clearly.
- Customer Service: Strong commitment to customer service and the ability to manage client expectations effectively.
-
Senior IT Support Specialist
11 hours ago
Perth, Western Australia OUI Recruitment Full timeSenior IT Support Escalation EngineerWe are seeking an experienced Senior IT Support Escalation Engineer to join our Perth team.About the RoleThis is a challenging and rewarding role that requires a high level of technical expertise and excellent communication skills.Key ResponsibilitiesProvide escalation support for complex technical issues, including...
-
Senior Communications Specialist
4 days ago
Perth, Western Australia Fleming Farms Senior Living Full timeJob SummaryThis Senior Communications Specialist role is pivotal in continuing to build Fleming Farms Senior Living's reputation as a global business leader in senior care and wellness. This role is responsible for establishing a schedule of speaking engagements for Fleming Farms Senior Living spokespeople, and developing messaging and communications...
-
Senior Communications Specialist
7 days ago
Perth, Western Australia Fleming Farms Senior Living Full timeJob SummaryThis Senior Communications Specialist role is pivotal in continuing to build Fleming Farms Senior Living's reputation as a global business leader in senior care and wellness. This role is responsible for establishing a schedule of speaking engagements for Fleming Farms Senior Living spokespeople, and developing messaging and communications...
-
Senior IT Support Specialist
6 days ago
Perth, Western Australia OUI Recruitment Full timeAbout the RoleWe are seeking an experienced Senior IT Support Escalation Engineer to join our client's Perth team.Key ResponsibilitiesProvide escalation support to a wide range of technical issues, including Windows Server, Microsoft 365, Microsoft Azure services, and MS Windows-based workstations.Manage and maintain server roles and services such as DHCP,...
-
Senior Cybersecurity Specialist
7 days ago
Perth, Western Australia Latitude IT Full timeAbout the RoleWe are seeking a highly skilled Senior Cybersecurity Specialist to join our team at Latitude IT. As a key member of our cybersecurity team, you will play a critical role in designing and maintaining robust defences against cyber threats.Key ResponsibilitiesDesign and Implement Cybersecurity Solutions: Develop and maintain cutting-edge...
-
Senior Cybersecurity Specialist
4 days ago
Perth, Western Australia Latitude IT Full timeAbout the RoleWe are seeking a highly skilled Senior Cybersecurity Specialist to join our team at Latitude IT. As a key member of our cybersecurity team, you will be responsible for designing and maintaining robust defences against cyber threats.Key ResponsibilitiesDesign and Implement Cybersecurity Solutions: Develop and implement cutting-edge cybersecurity...
-
IT Support Specialist
11 hours ago
Perth, Western Australia Saul Recruitment Full time{"title": "Technical Support Role", "subtitle": "Join our team of skilled engineers", "content": "We are seeking a highly skilled and motivated Technical Support Specialist to join our team of engineers working on cutting-edge cloud technology projects. As a Technical Support Specialist, you will be responsible for providing level 2 and 3 technical support...
-
IT Support Specialist
6 days ago
Perth, Western Australia Kaplan Australia Full timeAbout the RoleKaplan Australia is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing exceptional customer service and technical support to ensure the delivery of IT services within the business.Key ResponsibilitiesProvide timely and effective Service Desk support to staff and...
-
Senior Mining Systems Application Specialist
3 days ago
Perth, Western Australia Peoplebank Australia Ltd Full timeAbout the RoleWe are seeking an experienced Senior Mining Systems Application Specialist to provide dedicated support for fleet management applications, Power BI development, and OT software application suites at our mine site.Key Responsibilities:Support and troubleshoot fleet management applications (e.g., CAT Mine Star), performing incident response,...
-
Caregiver - Support Specialist
3 days ago
Perth, Western Australia allheart Senior Care of Arkansas Full timeCaregiver Job DescriptionAbout the Role:We are seeking a compassionate and experienced Caregiver to join our team at Allheart Senior Care of Arkansas. As a Caregiver, you will play a vital role in providing essential support and assistance to individuals in need of care.Key Responsibilities:Assist individuals with daily activities such as meal preparation,...
-
Senior Mining Systems Application Specialist
5 days ago
Perth, Western Australia Peoplebank Australia Ltd Full timeAbout the RoleWe are seeking an experienced Senior Mining Systems Application Specialist to provide dedicated support for fleet management applications, Power BI development, and OT software application suites at our mine site.This role will ensure the functionality and capability of operational technology (OT) applications related to mining and processing...
-
IT Support Specialist
6 days ago
Perth, Western Australia Verse Group Full timeCalling IT ProfessionalsThis role is perfect for those passionate about IT. Verse Group is assisting their client in finding their next IT Support Specialist, ready to join a small team based in a dynamic industry.This client is a leader in the IT sector, with a strong focus on innovation and technology. They are seeking an IT Support Specialist who shares...
-
Senior IT Support Specialist
9 hours ago
Perth, Western Australia Global Growth Solutions Pty Ltd Full timeAbout UsGlobal Growth Solutions Pty Ltd is a Western Australian based IT services provider dedicated to delivering exceptional support to our clients.About YouWe are seeking a highly skilled and experienced IT Support Technician to join our team. The ideal candidate will have a strong background in IT, with a focus on hardware, software, and network...
-
Senior IT Support Specialist
11 hours ago
Perth, Western Australia Reed Full timeAbout the RoleWe are seeking a highly skilled Senior IT Support Specialist to join our managed services team. As a key member of our technical team, you will be responsible for providing 2nd and 3rd line support, troubleshooting complex technical issues, and leading IT infrastructure projects.Key ResponsibilitiesProvide technical support to clients, both...
-
Senior Cybersecurity Specialist
9 hours ago
Perth, Western Australia Latitude IT Full time{"title": "Senior Cyber Defence Engineer", "description": "Key ResponsibilitiesDesign and maintain robust cybersecurity solutions to protect against emerging threats.Lead incident response efforts, including threat hunting and recovery.Collaborate with cross-functional teams to enhance security across the organization.Stay ahead of emerging threats and...
-
Senior IT Support Specialist
10 hours ago
Perth, Western Australia Reed Full timeAbout the RoleWe are seeking a highly skilled Senior IT Support Specialist to join our managed services team. As a key member of our technical team, you will be responsible for providing 2nd and 3rd line support, troubleshooting complex technical issues, and leading IT infrastructure projects.Key ResponsibilitiesProvide technical support to clients, both...
-
Support Specialist
7 days ago
Perth, Western Australia Activ Full timeAbout the RoleWe are seeking a highly skilled and compassionate Support Specialist to join our team at Activ. As a Support Specialist, you will play a vital role in delivering high-quality support services to individuals with disabilities, enabling them to live fulfilling and independent lives.Key ResponsibilitiesDeliver a wide range of domestic supports...
-
Senior Electrical Engineer
7 days ago
Perth, Western Australia Integral Senior Living Full timeJob SummaryWe are seeking an experienced Electrical Engineer to join our team at Integral Senior Living. As a key member of our engineering team, you will be responsible for designing and providing support for our equipment, ensuring that our facilities operate safely and efficiently.Key ResponsibilitiesEquipment Design and Engineering: Develop comprehensive...
-
IT Support Specialist
4 days ago
Perth, Western Australia Hanson Full timeAbout the Role:Hanson is seeking a highly skilled and experienced IT Support Specialist to join our team at our Rivervale office. As an IT Support Specialist, you will be responsible for providing second-level IT support to our internal customers, ensuring that our IT systems and infrastructure are running smoothly and efficiently.Key...
-
IT Support Specialist
4 days ago
Perth, Western Australia Hanson Full timeAbout the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Hanson Australia. As an Onsite IT Support Specialist, you will play a critical role in providing second-level IT support to our internal customers, ensuring the smooth operation of our business systems and applications.Key ResponsibilitiesProvide technical...