Records Management Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $55,000 - $77,000
About the Role

We're seeking a professional to work in a fast-paced team environment on a client site. The successful candidate will focus mainly on the efficient management of both physical and electronic records, including record sentencing, in accordance with set service standards and contractual requirements.

Key responsibilities include:

  • Handling internal/external calls efficiently.
  • Responding promptly and professionally to customer enquiries.
  • Maintaining accurate and up-to-date switchboard databases.
  • Assisting in organising meetings and conferences.
  • Performing general administrative duties, including assisting in the mailroom operation, raising and reporting faults, and maintaining office equipment and supplies.
  • Contributing to a positive working environment through light cleaning duties.
  • Establishing and maintaining relationships with clients, suppliers and external partners to deliver service excellence.
  • Ensuring the highest level of client satisfaction through prompt task completion.
  • Adhering to established standards, policies, and codes of conduct.

In addition, the ideal candidate will:

  • Hold a valid driver's licence (preferred).
  • Demonstrate good knowledge of MS Office and the ability to quickly learn new technology.
  • Show strong communication skills and a focus on delivering exceptional customer service.
  • Demonstrate strong organisational and time management skills.
  • Work under pressure to achieve stringent service standards.
  • Prior customer service experience is highly regarded.

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