IT Technical Specialist

4 weeks ago


Perth, Western Australia Flexhive Full time
Job Description

We are seeking a highly experienced IT Technical Specialist to join our clients dynamic IT team for a 6-month contract position, with the possibility of extension. This role will primarily focus on providing L2/L3 support to both in-office and remote staff, ensuring smooth and efficient operations of their IT infrastructure.

About the Role
  • Provide expert L2/L3 IT support for both in-office and remote staff, ensuring prompt resolution of complex technical issues.
  • Act as the escalation point for L1/L2 Service Desk staff, assisting with more advanced troubleshooting and problem resolution.
  • Mentor and train L1/L2 IT support staff, offering advice and support to help them grow their technical skills.
  • Work collaboratively with other IT teams to resolve incidents, outages, and requests in a timely and efficient manner.
  • Support the maintenance and management of IT systems and applications, ensuring compliance with internal policies and procedures.
Requirements
  • Extensive experience providing L2/L3 IT support in a corporate environment.
  • Strong technical knowledge across a range of IT systems, including hardware, software, networking, and cloud-based solutions.
  • Proven experience mentoring and training junior IT staff, with the ability to communicate complex technical concepts clearly and effectively.
  • Expertise in troubleshooting, diagnosing, and resolving complex technical issues quickly.
  • Ability to work independently and handle multiple tasks in a fast-paced environment.
Compensation and Benefits

We offer an attractive salary of AU$90,000 - AU$110,000 per annum, depending on experience, along with additional benefits that include professional development opportunities, flexible working arrangements, and a collaborative team environment.



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