Operations Coordinator

3 weeks ago


Docklands, Victoria, Australia JB Hi-Fi Full time
About JB Hi-Fi

JB Hi-Fi is a leading retailer of consumer electronics, home entertainment, and small appliances in Australia and New Zealand. With over 200 stores and 7,000 team members, we strive to deliver the best range, prices, and service to our customers.

About the Role

We are seeking an Operations Coordinator to join our team in Manukau. As an Operations Coordinator, you will be responsible for prioritizing tasks, coordinating the operations team, and ensuring a highly efficient back of house. You will also provide excellent customer service, handle customer complaints, and build relationships with internal and external stakeholders.

Responsibilities
  • Prioritize tasks and coordinate the operations team to operate a highly efficient back of house, adhering to procedural control measures
  • Stock flow including, inbound goods and processing, returns processing, transfers, invoice management, etc
  • Provide excellent customer service and effectively handle customer complaints and queries
  • Build and maintain effective working relationships with relevant internal and external stakeholders
About You

We are looking for an individual who is passionate about working in a retail environment and has a keen eye for detail. You will have strong multi-tasking skills, a good understanding of inventory management and processes, and the ability to build and maintain external and internal stakeholder relationships. You will also possess solid customer service skills and be flexible with hours.

Why Join JB Hi-Fi?
  • An awesome and supportive team
  • Generous team member discounts across a range of products
  • Team Member sales incentives
  • Training to help you grow and develop
  • 12 weeks paid maternity leave
  • Employee Assistance Program


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