Customer Service Manager

1 week ago

Brisbane, Queensland, Australia beBeeVenue Full time
Job Description

The Venue Services Coordinator will lead the Front of House team in a fast-paced environment, contributing to the overall experience for visitors.

The venue operates 24/7 and provides facilities and services in both a community leisure centre and residential accommodation setting, hosting activities and events for large school, community, and sporting groups.

  • Provide leadership and direction in ensuring appropriate standards of client service delivery and stakeholder management within the venue and local community.
  • Work collaboratively with the Front House and Back of House teams to ensure client satisfaction and services are of a high standard.
  • Engage with industry stakeholders in relation to the delivery of sport and recreation products and services at the venue.

This includes a strong focus on client relationship management for seasonal bookings and repeat business.

Key Responsibilities
  1. Manage reception duties, client booking and inductions, facility preparation, event coordination, contractor management, agency staff management including rostering, on-boarding and staff training.
  2. Administer payments, data entry and maintain client records ensuring confidentiality and quality assurance in compliance with departmental policies and procedures.
  3. Contribute towards the development and implementation of standard operating procedures, safe work method statements and systems for facility operations in accordance with legislative requirements.
Requirements
  • Working with Children Blue Card
  • Current C Class Driver's Licence
  • Criminal History Check
What We Are Looking For
  • You have a strong understanding of customers' perspectives in a leisure centre and residential accommodation setting.
  • You have successfully led a team to deliver high-quality customer service and assisted a workgroup to adapt to a changing environment.
  • You can build and manage internal and external relationships to enable the collaborative delivery of customer service-focused outcomes.
About Us

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability. We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

  • Customer Service Administrator

    2 weeks ago

    Brisbane, Queensland, Australia Dynamic Door Service Full time $40,000 - $80,000 per year

    BX Bunka Australia, specifically Dynamic Door Service, is looking for a competent individual to fill the role of customer service administrator for a 6 month period.  Working out of our Clontarf office, the successful incumbent will need to possess the following.Requirements:High level of Customer Service skillsHigh level of Data Entry AccuracyExcellent...

  • Customer Service Officer

    7 days ago

    Brisbane, Queensland, Australia Clayton'S Towing Service Full time

    **Capacity**: Full Time**Summary**:Permanent position with a well-established, reputable business in Nambour on the Sunshine Coast for a highly motivated individual.**Job ad**:**About the Company**Clayton's Towing Service is local to the Sunshine Coast and has been in operation for almost 50 years. We are a well established and reputable business that...

  • Customer Service Officer

    7 days ago

    Brisbane, Queensland, Australia Clayton'S Towing Service Full time

    **Capacity**: Full TimePermanent position with a well-established, reputable business in Nambour on the Sunshine Coast for a highly motivated individual.**About the Company**Clayton's Towing Service is local to the Sunshine Coast and has been in operation for almost 50 years. We are a well established and reputable business that provides essential services...

  • Customer Service Manager

    1 week ago

    Brisbane, Queensland, Australia Syspro Full time

    **Description**:The Customer Service Manager's main responsibility is managing all direct and indirect service engagements, ensuring operational efficiency in the Australian region by providing leadership, facilitation, and coordination between internal and external stakeholders.**Key Responsibilities**:- To direct the development and maintenance of plans,...

  • Customer Service Manager

    2 weeks ago

    Brisbane, Queensland, Australia Ritchie Bros. Full time

    The primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during, and after sale days. The Customer Service Manager is a...

  • Customer Service Manager

    1 week ago

    Brisbane, Queensland, Australia Ritchie Bros. Full time

    The primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations.The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during, and after sale days.The Customer Service Manager is a...

  • Customer Service Manager

    3 days ago

    Brisbane, Queensland, Australia Bank Of Queensland Full time

    **About the Role**- **Join the BOQ team: Owner Managed Branch - Forest Lake Location**:- **Exciting Career Opportunity**:- **Join ASX 100 Finance Leader**As the Customer Service Manager, you will provide excellence in customer service while achieving business growth for retail lending. Working closely with the Branch Manager to lead, motivate and coach the...

  • Customer Service Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeManager Full time $76 - $78

    Job DescriptionThis is a pivotal role designed for a proactive individual who thrives in a fast-paced environment. The Customer Service Manager will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our reputation for excellence and expertise.Key ResponsibilitiesLead, mentor, and motivate a...

  • Manager Customer Services

    2 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Customer Service Manager – Archerfield, QueenslandLocation: rcherfield, QLD, 4108Full-Time: Immediate startJob Title: Customer Service ManagerSalary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.Job Closure date: 30 daysJob DescriptionAbout the Role: We are seeking an experienced and dynamic Customer Service Manager...

  • Ndis Plan Mentor/Plan Manager

    3 days ago

    Brisbane, Queensland, Australia Your Plan Manager Full time

    **NDIS Plan Mentor (Plan Manager) Brisbane based hybrid opportunity****NDIS Plan Mentor - Plan Management Services - Brisbane Office/ Hybrid****NDIS Plan Mentor - Australian Applicants Only NDIS experience is essential.****Position**: NDIS Plan Mentor (Plan Management Services) - Brisbane.**Please note**:This role would suit someone with **1+ year of...