Senior Advanced Quality Assurance Engineer, Quality Incident Management and Analytics Specialist
4 weeks ago
Welcome to Light & Wonder, Inc., where we're shaping the future of gaming. We're seeking a highly skilled Senior Advanced Quality Assurance Engineer to join our team in the APAC region. As a key member of our Quality Incident Management and Analytics team, you'll play a pivotal role in driving our quality strategy and ensuring the delivery of exceptional gaming experiences.
Key Responsibilities:- Oversee and drive the quality strategy for organizational field incidents in the APAC region.
- Act as the primary point of contact for field quality concerns and ensure the collection of all correct and relevant information.
- Coordinate root cause analysis and impact assessments to understand incident origins and impacts, fostering continuous improvement and implementing closed-loop preventative measures.
- Facilitate robust communication and coordination with R&D, Operational, and Service teams to accurately reproduce and address incidents.
- Triage and prioritize field quality issues based on severity and impact.
- Collect and analyze field data to identify patterns, trends, and areas for improvement.
- Utilize statistical tools and techniques to interpret data and derive actionable insights.
- Create and maintain detailed reports and dashboards to communicate findings and recommendations.
- Provide data-driven recommendations for product design and process improvements.
- Champion a best-in-class gaming experience through prompt and clear communication, driving timely resolution of field incidents.
- Develop and implement innovative analytical methodologies and frameworks to optimize data insights and drive continuous improvement.
- Apply data analytics to identify trends, predict potential hotspots, and implement proactive improvements.
- Provide regular updates and reports to senior management on the status of field quality incidents and emerging trends.
- Bachelor's degree in Quality Management, Engineering, or related field. Relevant certifications such as CQE, Six Sigma, PMP, or data analytics certifications are advantageous.
- 5+ years of experience in quality assurance, preferably in a senior or advanced role, with strong emphasis on data analytics.
- Gaming experience desirable.
- Competitive salary and benefits package.
- Flexible / Hybrid working arrangements.
- Company paid parental leave.
- Free onsite Gym in our impressive offices in Silverwater with plenty of onsite parking.
- Access to LinkedIn learning suite.
- Novated car leasing.
- Rewards & Recognition Program.
- Employee wellness programs.
- Company-sponsored events and activities.
- Exceptional Talent: Join forces with some of the brightest minds in the industry and unleash your full potential.
- Global Impact: Be part of a truly global team and make your mark on the gaming landscape worldwide.
- Innovative Culture: Innovation is in our DNA. Join a team that thrives on pushing boundaries, embracing new technologies, and redefining what's possible in gaming.
- Endless Opportunities: Whether you're a seasoned industry professional or just starting your career, Light & Wonder offers endless opportunities for growth, development, and advancement.
- Positive Impact: Beyond creating unforgettable gaming experiences, Light & Wonder is committed to making a positive impact on the world. Join us in supporting charitable initiatives, promoting diversity and inclusion, and giving back to the communities where we live and work.
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Silverwater, New South Wales, Australia Light & Wonder, Inc Full timeJob Title: Senior Advanced Quality Assurance Engineer, Quality Incident Management and AnalyticsWelcome to Light & Wonder, Inc., where we're shaping the future of gaming. We're seeking a highly skilled Senior Advanced Quality Assurance Engineer to join our team in the APAC region. As a key member of our Quality Incident Management and Analytics team, you'll...
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Silverwater, New South Wales, Australia Light & Wonder, Inc Full timeAbout the RoleThe Senior Advanced Quality Assurance Engineer will oversee and drive the quality strategy for organizational field incidents within the APAC region. This pivotal role involves the triage, oversight, and closed-loop resolution of field quality concerns, ensuring not only timely resolution but also the implementation of preventative measures.Key...
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Silverwater, New South Wales, Australia Light & Wonder, Inc Full timeJob Title: Senior Advanced Quality Assurance Engineer, Quality Incident Management and AnalyticsWelcome to Light & Wonder, Inc., where innovation meets excellence. We're seeking a highly skilled Senior Advanced Quality Assurance Engineer to join our team and drive quality strategy for organizational field incidents within the APAC region.Job SummaryThe...
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Silverwater, New South Wales, Australia Light & Wonder, Inc Full timeJob SummaryThe Senior Advanced Quality Assurance Engineer will oversee and drive the quality strategy for organizational field incidents within the APAC region. This pivotal role involves the triage, oversight, and closed-loop resolution of field quality concerns, ensuring not only timely resolution but also the implementation of preventative measures.Key...
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Silverwater, New South Wales, Australia Light & Wonder, Inc Full timeJob SummaryThe Senior Advanced Quality Assurance Engineer, Quality Incident Management and Analytics role at Light & Wonder, Inc is a pivotal position that oversees and drives the quality strategy for organizational field incidents within the APAC region. This involves the triage, oversight, and closed-loop resolution of field quality concerns, ensuring...
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Silverwater, New South Wales, Australia Light & Wonder, Inc Full timeAbout the RoleThe Senior Advanced Quality Assurance Engineer will oversee and drive the quality strategy for organizational field incidents within the APAC region. This pivotal role involves the triage, oversight, and closed-loop resolution of field quality concerns, ensuring not only timely resolution but also the implementation of preventative measures.Key...
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Silverwater, New South Wales, Australia Light & Wonder, Inc Full timeAbout the RoleThe Senior Advanced Quality Assurance Engineer will oversee and drive the quality strategy for organizational field incidents within the APAC region. This pivotal role involves the triage, oversight, and closed-loop resolution of field quality concerns, ensuring not only timely resolution but also the implementation of preventative measures.Key...
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Silverwater, New South Wales, Australia Light & Wonder, Inc Full timeJob SummaryWe are seeking a skilled Quality Incident Management and Analytics Senior Advanced Quality Assurance Engineer to join our team at Light & Wonder, Inc. This pivotal role involves overseeing and driving the quality strategy for organizational field incidents within the APAC region.Key Responsibilities:Triage and Resolution: Act as the primary point...
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