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Account Manager

2 months ago


Sydney, New South Wales, Australia Marsh Full time

About the Role:

Marsh is seeking a highly skilled and experienced professional to join our team as an Account Executive. As an Account Executive, you will be responsible for implementing Client First Principles across your portfolio of larger mid-market and smaller SME clients within our Commercial practice.

Key Responsibilities:

  • Consistently achieve agreed service standards.
  • Foster effective long-term relationships with key client decision makers and frequently monitor political, management and other changes to preserve and protect these relationships.
  • Effectively acquire a thorough understanding and awareness of clients' business and insurance needs.
  • Recognise new business opportunities and identify products which benefit the client and meet their needs.
  • Effectively navigate both online EDI and Marsh Insurer platforms for quotations, document requests and the like.
  • Liaise and negotiate with a range of Underwriters (both Company and Agency markets) to facilitate manual quotations from the Insurance Market.
  • Take a pro-active approach to all aspects of account management and service delivery to clients, ensuring client needs are identified and met.
  • Implement successful account retention and defence strategies.
  • Liaise with the Claims team to ensure that clients' interests are protected, and claims are settled in a timely manner.
  • Maintain an awareness of all large and potentially complicated claim related matters and assist claims colleagues in the negotiation of equitable claim settlements on behalf of clients.
  • Possess a thorough understanding of all major classes of General insurance which the Company offers to its clients and keep abreast of all new technical and product developments.
  • Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation, and other relevant legislation and keep abreast of all new developments.

Requirements:

  • Tier 1 Insurance Broking Compliance qualification.
  • Diploma of Financial Services (Insurance Broking) highly desirable.
  • 3+ years' experience in a similar role.
  • Sound knowledge and application of broking principles, insurance products and service. These apply to general insurance products and services.
  • Clear and effective communication skills.
  • Developed negotiation skills.
  • Ability to work autonomously within a multi skilled team.
  • Ability to work under pressure, prioritise workload, meet deadlines and good time management skills.
  • Client Service – excellent delivery of technical, administrative, and consulting support to internal and external clients.
  • Change – awareness of environmental, financial, regulatory, and social factors affecting company and clients' operations and business and knowledge of internal company technological and product capabilities.
  • Commercial Acumen - an in-depth understanding of factors impacting on the delivery of services by the Company.
  • Planning and Organization – development and implementation of courses of action for self and others to ensure that work is completed efficiently and on time.
  • Drive & Self-Motivation - demonstrates a willingness to take on increased responsibilities and displays the ability to act independently.

About Marsh:

Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $20 billion and 85,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman.

What We Offer:

  • Interesting and diverse client portfolio.
  • Leading training and development program.
  • Professional environment where your career path really matters and is supported in our global organisation.
  • Rewarding and collaborative team environment.
  • Genuine flexible work life balance.
  • Beautiful modern offices located at Sydney Barangaroo Office.