HR Generalist

2 weeks ago

Sydney, New South Wales, Australia beBeeEmployeeExperience Full time $98,765 - $123,456
HR Generalist - Employee Experience Specialist

We're seeking a passionate professional to join our fast-growing organisation, dedicated to delivering exceptional employee experience and customer service. As part of the team, you'll contribute to a supportive and dynamic work environment where you can learn, grow, and make a meaningful impact.

About The Role

This is an exciting opportunity for a highly skilled HR generalist to provide end-to-end support across the employee lifecycle, ensuring clients and employees receive outstanding service. You'll play a key role in supporting workers and building client confidence through onboarding, HR queries, and managing requests and milestone calls.

Key Responsibilities:
  • Deliver a positive employee experience across the full worker lifecycle, ensuring seamless integration and effective communication with all stakeholders.
  • Coordinate end-to-end onboarding processes, including contract management, compliance checks, and inductions, to ensure a smooth transition for new employees.
  • Manage and resolve requests from employees, clients, and internal teams within set service levels, using Zendesk or similar ticketing platforms.
  • Conduct regular milestone calls with clients and workers to identify concerns, capture feedback, and build strong relationships, driving business growth and retention.
  • Provide expert guidance and support to employees on HR-related matters, including policies, awards, leave entitlements, and payroll, ensuring accurate documentation and records.
  • Elevate complex issues to senior HR staff while maintaining ownership of the employee experience, driving continuous improvement and process optimization.
  • Participate in reporting, compliance, and continuous improvement projects, contributing to the development of best practices and process enhancements.
Requirements
  • Excellent communication and relationship-building skills, with the ability to engage effectively with diverse stakeholders.
  • Prior experience in HR, recruitment, or staffing operations, with a strong understanding of HR processes and procedures.
  • Proficiency in using Zendesk or similar ticketing/customer support platforms, with experience handling high volumes of requests.
  • Confidence in conducting check-in calls with employees and clients, with a solutions-focused mindset and excellent attention to detail.
  • Knowledge of basic HR processes, worker entitlements, and onboarding best practice, with experience using HRIS systems.
What's in it for You?

Join a collaborative, people-focused team where employee and client experience is at the heart of everything we do. Enjoy exposure to a fast-growing, global organisation with opportunities for career development and hybrid work arrangements. Contribute to service improvements and enjoy competitive salary and benefits, with ongoing training and development support.

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