Support Team Member

1 week ago

Wollongong City Council, Australia beBeeAdministrative Full time $40,000 - $55,000
Administration Assistant Job

We are seeking a highly organized and reliable individual to assist with client communication, appointment scheduling, and day-to-day administrative tasks.

Key Responsibilities:

  • Client Support & Scheduling
    • Respond to phone calls, emails, and texts in a timely manner.
    • Manage and update daily appointment schedules.
    • Send reminders, intake forms, and reports as needed.
    • Maintain accurate client records.
    • Follow up on waitlists and expired plans.
    • Process invoices and payments.
  • Office Administration
    • Scan, file, and shred documents securely.
    • Order and restock office supplies regularly.
    • Keep the front office, waiting area, and shared spaces tidy and organized.
    • Assist with maintaining other areas of the clinic.
  • Additional Tasks
    • Review therapy reports for formatting before sending.
    • Help prepare therapy resources.

Essential Skills and Qualifications:

  • Excellent communication and time management skills.
  • Ability to work independently and manage multiple tasks.
  • Comfortable using business software and Microsoft Office.
  • Friendly, professional, and adaptable attitude.
  • Availability to work Thursdays and Fridays.
  • Willingness to obtain necessary checks and vaccinations.

Preferred Qualifications:

  • Customer service experience.
  • Understanding of NDIS and its processes.
  • Microsoft Office proficiency.

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