Retail Multi-Site Operations Lead

17 hours ago

Brisbane, Queensland, Australia beBeeRegional Full time $90,000 - $120,000
Lead Retail Multi-Site Operations Manager

As a seasoned retail leader, you will oversee the performance of our Lorna Jane stores in QLD. This role requires you to manage multiple store locations and drive sales growth through exceptional customer service and leadership.

About the Role:
  • Manage 10 stores with direct Store Leader reports.
  • Act as a brand ambassador and connect all team members to the company philosophy and key brand focuses through focused communication and training plans.
  • Drive sales performance and exceptional customer service experiences across your region.
  • Lead by example to foster a customer-first mindset.
  • Continuously reviewing results and driving sales and the achievement of KPIs.
  • Provide clear and effective communication aligned with the strategy focuses to your team.
  • Provide consistent coaching and training to support any skill gaps with your Store Leaders.
  • Foster talent and striving to retain team members through effective internal professional progression.
  • Seek and act on feedback from your direct reports to build self-awareness.
  • Contribute and work closely with the Recruitment team for successful recruitment activations and continuously networking to form relationships to attract future talent.
  • Ensure stores follow through on all visual merchandising & operational processes.
Key Responsibilities:
  1. Develop and implement sales strategies to achieve business objectives.
  2. Recruit, develop, and lead high-performing teams.
  3. Analyse sales data to inform business decisions.
  4. Implement process improvements to increase efficiency.
  5. Maintain a culture of excellence and innovation within the team.
  6. Build strong relationships with internal stakeholders.
  7. Communicate effectively with team members and stakeholders.
Requirements:
  • Previous retail multi-site management experience with a proven ability to lead and motivate teams.
  • At least three years' experience in a similar position.
  • Business acumen and commercial awareness with exceptional sales ability.
  • Passion for customer service and supporting team members to meet sales targets and KPIs.
  • Ability to analyse data to drive actionable insights and have sound critical thinking skills.
  • Ability to manage time effectively and work independently, being a self-driven person.
  • Driver's Licence and reliable car to travel to your stores.
What You'll Love Working Here:
  • Be at the Cutting Edge: Work with advanced technology that makes your job easier and more efficient.
  • Exclusive Discounts: Enjoy generous discounts on the latest collections.
  • Early Access: Be the first to see and experience our new collections before anyone else.
  • Community Engagement: Get involved in local events and initiatives that support and inspire our community.
  • Team Spirit: Join a supportive team that's more like a family.
  • Growth Opportunities: We're committed to your development, offering opportunities for career progression and personal growth within the company.

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