Customer Experience Manager
2 weeks ago
O'Brien Glass Industries Limited is seeking a highly-motivated Customer Experience Manager to lead customer service and focus on delivering a first-class service to our new and existing customers.
The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a true passion for delivering customer service excellence.
Key responsibilities include:
- Leading customer service and supporting the day-to-day running of the Service Centre
- Providing first-class service to all customers
- Keeping customers appraised of delivery lead-time
- Undertaking repair inspections and converting repairs to sales where appropriate
- Raising Job Authorities and invoices using the Service Centre computer system
The successful candidate will have:
- Experience in managing/leading teams in a busy environment
- Confident, engaging approach, and a natural ability to communicate
- Resilience and the ability to work in a complex and changing environment
- Outstanding verbal and written communication skills
- Excellent self-organisation and time management skills
- Related industry experience (automotive industry experience highly desirable but not required)
O'Brien Glass Industries Limited offers a supportive team environment, ongoing learning and development opportunities, and a platform for career growth.
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Customer Experience Manager
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Customer Experience Leader
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Customer Experience Leader
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Forrestdale, Australia O'Brien Glass Industries Limited Full timeFull Time - Forrestdale, WAAre you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment?Due to company growth, O’Brien Glass have an exciting opportunity for you to begin or continue your career within the Auto Glass industry by joining our...
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