Retail Operations Leader

3 hours ago


South Wharf, Victoria, Australia Pandora Full time

We are seeking a results-driven Retail Operations Leader to join our team at DFO South Wharf. As the Assistant Store Manager, you will be responsible for leading the day-to-day operational running of the store and supporting the Store Manager in achieving commercial success.

Company Overview

Pandora is the largest jewellery company in the world, with a strong online business and a global network of almost 7,000 points of sale. We pursue sustainability in everything we do, setting ambitious targets across every touchpoint of our business. Our global workforce is made up of over 32,000 passionate people who helped Pandora record the highest earnings to date.

Job Description

As a Retail Operations Leader, you will:

  • Support and coach the in-store team to achieve store targets, while maintaining exemplary customer service standards.
  • Focus on retail operations, including stock control, store procedures, and managing teams to optimise sales performance.
  • Be responsible for the successful running and trading of the store in the absence of the Store Manager.
  • Develop a strong retail floor presence, influencing sales space and product knowledge.
Required Skills and Qualifications

The ideal candidate will have:

  • Proven experience in driving sales and profitability in store.
  • A passion for delivering a culture of exceptional customer service.
  • Strong communication skills to establish and coach high-performing teams.
  • The ability to adapt to changing business needs.
  • A positive attitude with a contagious enthusiasm for Pandora products and values.
Benefits

We offer a competitive rewards package, including:

  • Generous staff discount on all Pandora products.
  • A day off on your birthday.
  • Opportunities for development and career progression.
  • Subsided health insurance.
  • Retail bonus scheme.
  • Employee assistance program.
  • Jewellery allowance.
Estimated Salary: AU$90,000 - AU$110,000 per annum

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