Customer Service Representative

2 weeks ago

Geelong, Victoria, Australia beBeeSupport Full time $46,080 - $77,120
Job Description">

The role of Participant Support Officer is a vital position within our organisation, providing exceptional support to participants. As a key member of our team, you will be responsible for undertaking procedural, clerical, administrative support and operational tasks, including some basic research and analysis.

Within this role, you will have the opportunity to communicate with and provide straightforward advice to a range of internal and external stakeholders. Responsibilities may include:

  • Managing and resolving participant matters by actioning planning tasks per the agency acts.
  • Providing counter/reception support for the local office, including participant enquiries in the self-help kiosks and online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the agency's business systems.

Additionally, this role requires:

  • Working with Children Check
  • Microsoft Office suite proficiency
  • Experience with client records management systems (CRM)

This is an exciting opportunity for those looking to work in a dynamic environment. The successful candidate will receive a generous hourly rate of $37.36 ph plus super, along with opportunities for extension and/or other opportunities across the agency.

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