Exceptional Customer Service Representative

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $75,000 - $99,000

Customer Service Role

We are seeking a highly motivated and organized professional to provide exceptional service and support to our customers.

Key Responsibilities:

  • Collaborate with warehouse and production staff to ensure timely deliveries.
  • Communicate with customers to increase orders below the minimum value or advise on delivery charges.
  • Provide technical assistance to customers, forwarding complex queries through official channels.
  • Support sales and management teams with customer-related requests or issues.
  • Inform warehouse of special customer order requirements.
  • Process credit, return goods, and pricing requests to customers according to company procedures.
  • Maximize revenue by processing backorders and claims accurately and promptly.
  • Act on credit and return requests within the same working day.
  • Identify process improvements to enhance customer service levels.

Required Profile:

  • Minimize customer order errors and implement corrective actions.
  • Meet telephony service level targets.
  • Achieve abandonment rate targets.
  • Ensure adherence to shift and break times.
  • Identify opportunities to maximize revenue.

Why Choose This Opportunity:

As a valued team member, you will have the opportunity to make a real impact on our customers' experiences. You will work closely with our sales and management teams to drive business growth and improve customer satisfaction. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you

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