Payment Innovation Lead

1 week ago

Sydney, New South Wales, Australia beBeeExperience Full time $125,000 - $175,000
Seamless Payments Experience

We are revolutionizing the way customers interact with our next-generation payment products. Our Real-Time Payments team is at the forefront of this transformation, delivering innovative solutions that cater to businesses and institutions across Australia.

Key Responsibilities

- Design seamless onboarding processes for real-time payments and API products.
- Map and improve the end-to-end journey — from initial interest and sales engagement through to implementation and activation.
- Collaborate with cross-functional teams to ensure the onboarding experience is scalable, low-touch where appropriate, and consistently excellent.
- Identify bottlenecks in the onboarding and integration process, and lead initiatives to remove or simplify them.
- Partner with engineering and delivery teams to ensure documentation, tools, and support meet customer and sales team needs.
- Contribute to GTM planning with a focus on how onboarding supports customer acquisition and rapid adoption.
- Help define target customer segments, value propositions, and positioning that align with a frictionless onboarding approach.
- Collaborate with sales and relationship teams to develop onboarding playbooks, guides, and tools.
- Ensure sales teams can confidently support customers through the initial stages of their journey.
- Define and track key product and onboarding experience metrics — such as time-to-onboard, dropout points, and customer satisfaction.
- Use insights to continually refine the onboarding process and improve scalability and conversion rates.
- Champion customer needs, always seeking to understand and address their onboarding pain points.

Required Skills and Qualifications

We are seeking candidates with:

- Experience in onboarding design, implementation journeys, or service delivery for B2B technology or financial services.
- A customer-first mindset with a strong ability to map and simplify end-to-end user journeys.
- Knowledge of payments, APIs, or platform-based product models (or a strong interest in learning).
- Strong cross-functional collaboration skills — able to influence teams across product, engineering, operations, and sales.
- Commercial awareness and ability to align onboarding improvements to product growth and adoption goals.
- Problem-solving and analytical skills, with the ability to identify friction points and design data-led solutions.

Benefits

As a Product Manager, you will be part of a dynamic team that is shaping the future of banking. You will have the opportunity to work on cutting-edge technologies, collaborate with cross-functional teams, and drive innovation in the payments industry.

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